Shirley Mitchell FGA DGA Ltd

Great Service - Friendly & Helpful

Shirley helped me with a few items of Jewellery and also a handful of collectable watches which needed appraisal for Insurance purposes. Shirley is not only knowledgable and offers helpful advice, she makes you feel as if you are her only client. Shirley is discreet and very professional and I have no hesitation in recommending her whatever level of service.

Fantastic Service

Shirley did a great job of appraising a diamond engagement ring for me. Fantastic communication from start to finish with a very detailed valuation report.

Excellent Apraiser

Shirley is exceptionally qualified and professional. She offers a very efficient and discreet service. Highly recommend.

Efficient Valuation

I was looking for someone to undertake a valuation of 5 items of jewellery for insurance purposes. After a recommendation from a local jeweller, I contacted Shirley. Between initial contact and finalisation of the report took 3 days. Her report is much more comprehensive than others that I have seen and justifies the price paid.

Very Well Done

It was a pleasure to meet Shirley. She worked quickly and also was helpful in correspondence. I now have a first-class inventory, photographic record and valuation which enables me and my insurers to organise insurance with confidence.

Excellent, Prompt Professional Service

Shirley Mitchell originally valued my ring back in 2013, and re-valued it for me on 8/8/19. Shirley is a very professional and knowledgeable lady, friendly and approachable and a pleasure to welcome into my home. The hard copy of the valuation was presented in a very smart book-like folder. I would certainly recommend Shirley without hesitation.

Revaluation and Advice

After a lot of jiggling diaries Shirley was able to visit us in our home to revalue 14 items. It was a pleasure to see Shirley who is very professional and knowledgeable and was able to give advice on some jewellery she was not valuing and give some helpful advice on insurers and laboratory reports on gemstones. Shirley is well known in her field and we feel very lucky to have found her. The report supplied by email and post in a bound book is very comprehensive.

Ring and Watch Appraisal

Professional, friendly and prompt valuation of our rings and watches so we could pass on to our insurance company. Shirley visited our home and was a pleasure to deal with, she worked quickly to give an extremely professional written valuation of our items. 5* recommendation to all our family and friends.

Valuation of Ring and Watch

Excellent service from Shirley. Professional and prompt from valuation to reporting. She applied her expert knowledge to remove stuck ring in swollen finger. I have all confidence in recommending Shirley for any valuation needs that you may have.

A Very Convenient and Stress-free Experience

Antique and modern jewellery, mostly inherited and difficult to identify and accurately value. This valuation was conducted in a highly professional manner with an informative and intelligent report which fully justified the fee.

Prompt, Friendly and Professional

I had a number of items of jewellery valued by Shirley; a Cartier watch, diamond bracelet, earrings and rings. Shirley did a home visit and fit me into her busy schedule very quickly. She worked quickly and tried to ensure that I got the best value for money for her work. I highly recommend her.

Valuation

Shirley visited us at home recently to value a ring. She explained things to us very well and was very knowledgeable about her subject. We also received a lot of advice from her. A very useful and informative visit!

Diamond Earring Purchase Advice

We were considering buying a pair of diamond earrings and contacted Shirley because she had done some valuations for us in the past. Her technical and market understanding together with her up-to-date diamond valuation knowledge were a fantastic help in ensuring we paid a fair price. Shirley is a consummate professional in whom we have the greatest confidence and trust.

Prompt, Professional & Extremely Friendly Service

This is the second valuation that Shirley has undertaken for us and we would not use anyone else. Shirley visits your home and literally within a couple of days we received an email with the valuation with a full hard copy being posted shortly after. The photos are professional and extremely detailed and suitable for insurance purposes. Shirley is a lovely friendly lady and we would not hesitate to recommend to anyone.

Updated Valuations

Shirley visited our home to value a number of items for insurance purposes, which is a great help when trying to juggle work and family. She is extremely professional and turned around the report we needed for insurance purposes within 24 hours. We particularly like the fact her fee structure is very transparent so there are no nasty surprises and no incentive for the values to be hiked up. We will be telling friends and family about her as we have no hesitation in recommending her.

Diamond Valuation

I have recently obtained a new valuation for a diamond ring. Shirley visited my home and carried out a full valuation. The service carried out was extremely comprehensive and professional. The written valuation arrived in a very detailed and professional document. Would have no hesitation in recommending the service

Professional and Reliable

Shirley is an honest and trustworthy professional with 20 years+ experience in the trade. No nonsense and reliable appraisal performed quickly. High quality report and presentation. Shirley is well known and respected in the industry - just look and see what jewellers near you engage her for valuations. If you need an insurance appraisal or independent valuation (+ other services) - look no further than Shirley. Professional home-based service even on weekends which is a pleasant surprise. 5* recommendation to friends.

Consistent and Professional

I’ve actually used Shirley a few times now to perform valuations on our jewellery. Every time she has performed a consistent, professional and thorough service. To put it quite simply, I have no hesitation in recommending Shirley and will be using her services again to perform our appraisals as required in the future.

Excellent Service

I found Shirley via a web search. The reviews were excellent so I contacted her. She replied quickly and booked in a date. I found Shirley extremely friendly and helpful. She carried out the valuation at my home and turned round the report very quickly to meet my timescales. When I asked for another report required by my insurance company she turned it round the same day. I will be using Shirley from now on - thank you

Professional, Meticulous and Friendly

It was time again to get a valuation for the insurance company. The jeweller we had previously used was no longer around so as we all do, over to Google for jewellers who carry out valuations in our area (Surrey). Shirley’s name kept coming up so we went directly to her website for details and gave her a call. We found her to be very friendly and immediately put a date in the diary.
She came to our house and was extremely thorough with her work and answered all of our questions. It was a delight to have her come to our home and carry out her valuation without us having to take all of the items out of the house and then not have them for a week or so. We had our valuation and report within 24 hours!

We will definitely be using Shirley every time now and would highly recommend her services. Oh and her charge for jewellery valuation is very reasonable.

Loyal customer alert!

I’ve been using Shirley for valuations for 8 years now. Initial assessments then re-appraisals every three years for insurance purposes. I would not trust any one else and have recommended her to my family.

Shirley is personable and professional all at the same time. Her reports are very detailed and trust worthy. So much so that when my husbands ring was lost, the appointed company that Tesco Insurance used told me themselves that I had chosen one of the top gemologist in the country and was lucky to have found such a trusted member so close to me.

Shirley knows what she is doing and takes her time to talk through her findings. She sends both a hard copy in the post and an email of the report which makes it easy for me to forward on to insurance companies when needed. I need to do this as the items are specified. Great service!

Professional and Conscientious

Shirley Mitchell was serious and thorough from the outset of this valuation engagement and helped me underwrite the provenance of my article by asking for evidence of authenticating history, photographs, and other corroborating documentation. I have no doubt this authentication work has substantiated Ms Mitchell's formal valuation.

Excellent Valuation Services

We are very pleased with the recent valuation and service received from Shirley. She was a pleasure to deal with throughout, very efficient and extremely knowledgeable. We appreciated the convenience of having the valuation done in our own home and would definitely recommend Shirley and use her services again.

A Professional and Thorough Service

When our insurer requested new conditions to our cover which required new valuations of a number of items, I contacted our local jeweller, as I had used the services of Shirley Mitchell previously. I had found the valuations to be thorough and beautifully prepared. I was dismayed to learn that Shirley was not visiting the store until after the final date for submission from the insurance company, but thrilled when I discovered that Shirley would make a home visit.

The service given was excellent. Shirley is clearly a gem expert, and gave valuable advice during the visit, and then a very efficient initial report which satisfied our insurance company. I will certainly use her services again, and would happily recommend her to others.

Excellent Service

I needed a last minute valuation of my jewellery for insurance purposes and was given Shirley’s name by a local jeweller. From our initial conversation right through to receiving the report Shirley was a real pleasure to work with. She came to my home within a few days and explained everything she was doing, answered my endless questions and was happy for me to spring a couple of extra pieces on her at the time! She followed up on a query I had over one piece that I quickly sorted out with my insurers after I spoke to her. Shirley was very professional but very relaxed which, for me, was important because she was in my home. She has endless professional knowledge and I wouldn’t hesitate to use her service again and have already recommended her to friends.

Excellent Professional Service

I required an up-to-date evaluation for a diamond ring and pendant and arranged for Shirley to visit me at home. She was extremely competent answering my questions and also providing me with advice when asked. It was very obvious that she has a wealth of knowledge and experience and I would have no hesitation in recommending Shirley’s evaluation service.

Highly Recommended, Meticulous Service at Good Value

Having researched jewellers that provide valuation services locally, Shirley’s details kept coming us so decided to go direct to source. She was professional and very meticulous, providing her own thoughts on the items’ craftsmanship as well as taking all details required for the valuation (triple checking her own workings!). We had a pleasant chat too, and I received the valuation shortly afterwards in the post.

Considering the time and effort spent both at my house and on the final report, I consider it exceptional value. I would not hesitate to use again or recommend.

First Class Service

I have thoroughly enjoyed my customer experience with Shirley. Having done a lot of research into the best appraisal service in my area, Shirley’s name kept popping up so immediately I knew she was clearly the ‘go to’ lady for such valuations.

The service Shirley provides from start to finish is exceptional. Nothing is too much trouble, she is on hand to answer any questions and everything is done to the highest of standards. Shirley’s knowledge on the subject is fascinating too and with something so important I believe you need someone with that level of experience and expertise. You really notice the quality of everything which makes the whole experience first class.
I would highly recommend Shirley and will certainly be returning myself.

Returning Client

This was the second evaluation that Shirley has done (the first being in 2014) and, once again, the service has been absolutely outstanding. I certainly endorse all of the other comments that I have seen on this website.

Shirley, as before, came to our house and was throughout both very friendly and efficient. The diamonds that she was valueing were purchased wholesale so this was the valuation that she was able to give. In particular, she advised me that I should make sure that our new insurance company could accept such a valuation, as this is not always the case. As a result, I was able to secure an appropriate endorsement on the policy.

One of the diamonds was a re-valuation with a very economical price for doing so. This means that I will have no hesitation in going back to her for any further re-valuations required.

Shirley also independently gave me very helpful advice on the relative merits of various diamond simulants now available on the market and possible methods by which they could be purchased... advice that she was prepared to give without any commercial gain.

Excellent Service

I contacted Shirley to value some items, prior to her visit she was very clear about her pricing structure and valuation fees. Shirley undertook the valuation in my home and was friendly and helpful. The whole process was explained and she provided me with advice around all the questions I asked. I would highly recommend Shirley and would happily use her appraisal service again.

So Helpful!

Having found myself the owner of some items which turned out to be worth much more than I expected, Shirley was so patient and helpful with all my questions. She produced a beautiful bound report, but also supplied electronic copies.
She is clearly an expert in her field, but she is also a lovely lady, very interested in the items and in her customers, and I would highly recommend her to anyone requiring a valuation.

Professional & Personal Service in My Home

Shirley visited my home in January 2018. From the moment I opened the door I felt her warmth and friendliness. I had three rings that needed an up-to-date valuation for personal reasons and insurances purposes.

She quickly set to work, just needing a table to set up on and a power socket. She examined my rings very thoroughly and answered any questions I had. After taking photographs and notes on each item she finished in less than an hour. It was so nice not to have to leave my rings and pick them up a week or so later as I have done in the past. Even though she was going away on a trip, Shirley sent through my valuation schedule in a beautiful bound folder within a few days. She also offered to send a pdf version for me to forward to my insurance company.

I am extremely happy with the valuations and Shirley’s professionalism. I will have no hesitation in using her again and thoroughly recommend her services.

My Greatest Compliments

I would like to extend to Shirley my greatest compliments for her recent appraisal work on my wife’s new diamond. Her knowledge and professionalism and manner are absolutely unmatched and I wouldn’t hesitate to recommend her with the highest confidence. Every detail of her valuation service was exemplary...including her willingness to come to our home in Kensington on a Sunday morning to accommodate an insurance deadline. Shirley couldn’t have been more patient and kind about our questions and, after spending over two hours with us, delivered within 24 hours, a 13 page, hardbound, extremely professional document for our insurance records. But more than all of that, I give Shirley especially high rates for the personal touch she brings to her work. There’s a trust and a likability that’s immediately apparent and I look forward to another opportunity to hire her service!

Extremely Quick Efficient Service. Great Value for Money

I had my diamond solitaire engagement ring valuated by Shirley because I needed a certificate for my insurance company as the ring was purchased in Dubai. Shirley came to my house to do the valuation so everything was done in the comfort of my own home. Shirley is extremely friendly, efficient and punctual at what she does. The valuation took only 30 minutes and she emailed me the PDF document of the ring valuation the same day of her visit so I could email the document straight off to my insurance company, which was great. Shirley also posted a hard copy of the certificate to me which came in a very professional printed folder. I would 100% recommend Shirley to anyone.

Professional & Efficient Valuation

I needed valuations of my late mother’s jewellery and silver cutlery for probate, and was recommended to Shirley Mitchell by my local jeweller. Shirley arrived promptly with all the equipment that she needed for the valuations. Her manner was friendly and professional. She explained clearly what she was doing and why. Having completed all the necessary procedures, she compiled her report and e-mailed it to me within 24hours, and the paper copy followed in the post the next day.

A First Class Appraisal Service

Shirley provides a great service, super knowledge, a speedy turn around from visit to report AND is very personable too. What impressed me most about Shirley was her willingness to talk and share information regarding diamonds and gemstones in general and cutting practices in particular. Knowledge transfer is so often non existent or done in a condescending manner. Far from the case with Shirley, who is very much hands on appraiser, even to the extent on getting her hands into the water to assist with cleaning an old ring! You soon realise that she not only has a great depth of experience in her industry, but has a real passion for it too. I have no hesitation whatsoever in recommending Shirley’s Valuation Service.

Wonderful Service

Thanks for the great customer experience and visit. Super professional. Would definitely recommend.

First-Class Service

Shirley is friendly, helpful and professional. I was also pleased that a diamond ring valuation could take place at my home. Valuation was received the day of visit and hard copy posted the same day. Shirley is a delightful lady and I would highly recommend her valuation service.

Excellent Professional Home Service

Shirley was great. She was with me for a about 30 minutes, examined and photographed and tested the piece. The report was sent via email within 24 hours. Her fees are really reasonable. Overall, a quick professional reasonable service with a smile.

I Wouldn’t Use Anyone Else

I am a gemmologist, a jeweller, a qualified appraiser, but I would not use anyone other than Shirley to value my personal jewellery, she is quite simply the best I know.

Her knowledge and professional practices are exemplary, she goes over and above what is needed in her role. The service she delivers is quality through and through, from how she appraises your jewellery, to the time and care she takes over research even down to the paper she chooses to print on.
In addition, she knows the true value of jewellery, how much it means to you, and treats you and your jewellery as special no matter who you are or what the intrinsic value of your pieces is. She knows the true value of creating a relationship with her clients, and will do anything she can to help you.

Admin: This review has been supplied by a member of the jewellery trade, but is in compliance with the JAW Terms and Conditions. The review relates to the valuation of the Reviewer’s personal jewellery for insurance replacement.

A Warm Welcome & Professional Service

Shirley is friendly, engaging and thoroughly professional. It’s clear that she has significant experience and knowledge in valuing jewellery and the valuation report provided is both comprehensive and well presented. Shirley was also able to provide insight into the Insurance claims process and highlighted some potential pitfalls to be aware of when covering individual items.

I would have no hesitation in recommending Shirley’s services

Wonderful Service

Shirley is both friendly and professional. Her customer service is excellent as is her knowledge. Communication can’t be faulted and her fees are totally transparent unlike others I’d looked at. I had a home visit and Shirley brought everything required. My valuation report in itself is a thing of beauty! I would recommend her services without hesitation.

A Brilliant Home Service

Shirley is really friendly, helpful and professional. I was particularly pleased that she could value my items in my own home.

I am delighted with her report, which is very comprehensive and included detailed photos and descriptions of my items as well as the values.

Excellent Service

Shirley was both personable and professional, my insurance broker gave me her details and I was delighted that she was able to come to my home address. It turned out that Shirley had completed a valuation appraisal for me 3 years ago when I had taken several pieces to my local jewellers for an independent valuation. Although I didnt meet her on that occasion I was impressed with the professional detailed report I received with good photo images.

This time I also had a re-valuation of those items included so everything is currently up to date in one report plus a PDF which I sent to my insurance company. Will definitely be using Shirley again, she certainly knows her stuff!

Fantastic Service and Quick Turnaround

Shirley is fantastic and gave us a very quick valuation. The service she gave us was very professional and we received the valuation within 24 hours and in the post the following day. She is a lovely lady and I wouldn't hesitate to recommend her for her valuation service.

Excellent Service

We had a trilogy diamond engagement ring and diamond earrings valued and condition checked for insurance purposes. Unlike other valuation services, Shirley can attend at your home or work to do the valuation / condition check, rather than taking them away to do the work. We found this to be a rare service as most local and chain jewellers we spoke to needed the jewellery for a couple of weeks to do the valuation. Considering the great service provided, the fees were very reasonable. Shirley was also responsive and it was very easy to arrange an appointment.

Excellent Valuation Service

We have used Shirley for 4 years and have been very pleased with her service, always prompt and efficient. We really appreciate that she come to our home which makes it more personal.

She sends PDF copies of her appraisal which my insurance company accepted and the original documents arrived bound. We would recommend Shirley for anyone needed professional, personal service with a smile.

All-Round First Class Service

Following renewal of an insurance policy and an advised requirement to submit conditions reports and valuations in respect of a number of pieces of jewellery (including watches and an engagement ring) within a limited time-frame, I contacted Shirley to make an inquiry as to how my insurers requirements would be best met. Shirley replied promptly, provided comprehensive advice as to how the valuation / appraisal process would work and gave a firm cost for the work involved. The appraisal / valuation was carried out at my home at the time agreed, with Shirley evidently having undertaken prior research of the pieces and being happy to answer my questions as she worked.

Following the visit Shirley provided a thorough report on each piece (both hard copy and by e-mail), together with invaluable advice as to how the pieces would be best insured, which was subsequently met with agreement by my insurer at minimal cost to me!

I found Shirley to be highly professional in her approach, with all stages of the process being undertaken within agreed timescales and at agreed costs. Shirley was most personable; she clearly enjoys her profession and has a wealth of knowledge, which she was willing to share with me for my benefit. I would not hesitate to recommend her services to others.

Comprehensive Service With A Smile

Shirley came to my house to appraise some jewellery. She tested the items with a complex set of gadgets which gave me confidence that they were what they purported to be when I bought them. She was very thorough and took measurements and photographs. Her report was very well presented and clear. The retail values she put on the items were credible, according within a range of what I had paid for them. At my request she also provided, verbally, realistic (much lower!) values for what I might be paid if I chose to sell them. She was also able to help pointing me in the right direction to obtain alterations and insurance. All in all, I was very satisfied with Shirley's service.

Professional & Very Helpful

Shirley was extremely helpful when I had to provide a gift valuation for Inheritance Tax purposes. She valued a diamond ring for insurance in 2014 and when I requested a further valuation for probate, she researched the HMRC requirements and advised me accordingly. She visited me at home to perform the valuation and sent me a PDF the following day, which I was able to forward to my solicitor.

Shirley went the extra mile to help me in rather difficult circumstances. I would highly recommend her services.

A Truly Professional Service

We have now used Shirley on a few occasions and are very happy with her service. Over the years Shirley has not only carried out valuations but she has also advised us. Most recently we where sold a non-genuine watch and through Shirley's advice and contacts we received a full refund for the watch from the place where we bought it.

When we went to renew our insurance policy we mentioned that Shirley Mitchell had done our valuation, the insurance company needed no further evidence / documents, we were told that she is very well know in the industry and very highly respected and regarded!

No Fuss Service

Efficient friendly service, well presented report and valuation, highly recommended.

A Great Experience

Shirley was recommended to us by our insurance broker and we will definitely turn to her again for future appraisals. Not only was Shirley very professional and efficient but she was also most accommodative. She was thoughtful and considerate too which we enjoyed given the emotional content and sensitivity surrounding the jewellery that needed to be appraised (i.e. my wife’s engagement ring). We are very happy to recommend her services.

Excellent Home Service

Shirley was incredibly helpful in providing an insurance valuation for my wife's engagement ring with very short notice. She travelled over to my house to perform the valuation and had the comprehensive report back to me in just a few days (as a bound, hard copy and digital copy).

Shirley was professional at all times whilst also being very personable. She was running a little late from a previous appointment but phoned me to let me know she was running 5 to 10 minutes behind schedule. In total Shirley was with me for around 30 minutes and the process was completely unobtrusive.

All in all, an excellent service and I would certainly recommend Shirley and will no doubt call upon her services again in the future.