Heather Callaway Ltd

Stoke-on-Trent, England, UK

Avg. Rating Rating star5.0 (2 reviews)

Heather Callaway - Jewellery Valuer
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About this Valuer

Skilfully balancing reliability and professionalism, Heather Callaway has a longstanding reputation for providing thorough and accurate valuations in the gem trade. A certified gemmologist (FGA and DGA of The Gemmological Association of Great Britain) and Fellow of the Institute of Registered Valuers, she began her own appraisal practice after 18 years of valuing at prestigious companies in the UK, including Fellows Auctioneers and Plants the Jewellers. She says, ‘‘I fell in love with the jewellery industry straight away and was inspired by having a really good employer. By the age of twenty, I became one of the youngest Registered Valuers in the UK. Then, I built up my experience and continued to achieve more qualifications as I went along.’’

Based in Staffordshire, Heather Callaway prepares appraisals for all types of jewellery, watches, gemstones and diamonds, from modest collections to high-end collector’s items. She says, ‘‘I do love in particular Art Nouveau and La Belle Époque jewellery, which would be my favorite should I have to choose!’’ She renders documentation for any purpose, including Valuation for Insurance, Post Loss Assessment, Probate or Confirmation of Will in Scotland, Division of Assets and Sale by Private Treaty. Heather Callaway is also an Associate Member of the Academy of Experts, preparing expert witness reports for the court and successfully aiding civil and criminal legal cases for Prosecution or Defence.

Adding a sense of security to clients who do not want to part with jewellery during the valuation process, Heather offers a home service for private clients, viewing in the comfort and privacy of the home, and in their presence. Her work sees her travel to solicitor′s offices and safety deposit boxes, wherever required by the client. She also works with Staffordshire Jewellers on hosting valuation days, where appointments are scheduled ahead for appraising and reporting.

An express service is available at Heather Callaway Ltd, although most valuations have an estimated one-week turnaround. In addition to receiving a comprehensive printed report, a digital report is available on a database, which is password-protected and conveniently accessible 24/7 to clients.

Always up-to-date on continuous education, Heather studies recent gemstone treatments and regularly attends conferences and seminars within the trade to keep her knowledge current. A member of The Gemmological Association of Great Britain, Institute of Registered Valuers, and National Association of Jewellers, she is subscribed to and reads a variety of trade publications.

Alongside her appraisal work, Heather Callaway is a Certificate of Appraisal Theory Advisor for the National Association of Jewellers, located in London. She monitors and assesses the CAT’s correspondence program’s students, helping them progress and prepare to excel on the CAT exams.

Heather Callaway’s experience, expertise and attention to detail is only matched by her personable nature and utmost care for your jewellery. To discuss your jewellery valuation needs, contact Heather by using the contact links at the top of this page.


The Business


  • Per-item & time based fees
  • Credit cards accepted
  • Full valuation reports start at £85


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  • DGA, FGA, RJGemDip
  • FIRV


  • Gem-A
  • IRV
  • TAE


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Stoke-on-Trent jewellery valuations


Visitors Strictly By Appointment Only
Heather Callaway Ltd
The Tile Association
The Mount, Stafford Close
ST15 0LS

Correspondence Address
PO BOX 3638
ST15 9EL

  • Restricted Access
  • On-site, free
  • Strictly by appointment only
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Reviews (2)
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All reviews have been verified. The Jewellery Valuer has confirmed the validity of the report details provided by the Reviewer but did not see the Reviewers rating or review text during the validation process. This produces unbiased, reliable and genuine reviews.


avatarD.Rosindale. Stone

Review starsOct 2019

Valuation Review

Engagement ring valued for insurance purposes. Heather was extremely pleasant, professional and very helpful. Answered all questions I had around the subject matter and other areas regarding jewellery etc. Very friendly and informative, would highly recommend. Report received when advised which is thorough and yet easy to understand.

Expertise / Items Valued: Diamond engagement ring.

avatarNatalie. Stoke-on-Trent

Review starsNov 2015

Excellent Service

Very impressed with the jewellery valuation Heather provided for my insurance company. I found it most informative and easy to understand. Thorough and speedy service, highly recommend to others.